Support Templates and Dashboards

1. SLA and feedback score trend

2. Low rated ticket analysis

The purpose of analysis is to identify why certain tickets were rated low and how the team and take preventive and corrective actions.

- Summary of low rated tickets received each week: Track all the low rated tickets.

- Detailed analysis for each low rated tickets: For each low-rated ticket, review the issue and the responses provided by the consultant to identify the root cause of the low rating. Based on this analysis, define the preventive actions required to address the issue and the corrective actions needed to avoid similar issues in the future.