Implementation Metrics
The following metrics have to be measured by partners for all the on-going projects on a dashboard.
| Metric | Frequency | Description |
|---|---|---|
| % Overdue tasks | Weekly | Track total vs. overdue tasks, with project-wise split. |
| Monthly satisfaction score | Monthly | Capture customer feedback, report monthly average, and do RCA for low ratings with corrective & preventive actions. |
| Implementation to support TAT | Monthly | Measure time from implementation handover to support ownership; report monthly average and summary. |
| Joining to ready TAT for implementation consultant | Monthly | Track time from joining to “ready” status (product + process trained*); report monthly. |
Note
- % Overdue tasks could be influenced by completing projects or time, or changing the timelines and aligning them with the customer. A delayed project is bad, but not aligning customer with the delay is worse.
- Partners are expected to have their own internal training process to upskill implementation team. This can include completion of a Frappe School course, followed by a test or evaluation or sample implementation.
- Partners are expected to use the Frappe project management template to track the project and tasks
- Measuring the above metrics is an essential criteria for getting any PMM3 or above rating from Frappe
Last updated 1 week ago
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