Implementation Metrics

Metrics

  • % Overdue Tasks - Weekly

    • Track total vs. overdue tasks, with project-wise split..

  • Monthly Satisfaction Score - Monthly

    • Capture customer feedback, report monthly average, and do RCA for low ratings with corrective & preventive actions.

  • Implementation to Support TAT - Monthly

    • Measure time from implementation handover to support ownership; report monthly average and summary.

  • Joining to Ready TAT for Implementation Consultant - Monthly

    • Track time from joining to “ready” status (product + process trained); report monthly.
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