Values and culture define what a company really is. Values tell what is important, and culture reinforces that important things get done. Values cannot exist without a culture that enforces them, and neither can culture exist without a set of values an organization believes in.
Our most important value is excellence, the aspiration to do things that are outstanding. For this we believe in understanding our work deeply, finding innovative solutions, iterating till we find the perfect balance and delight, and rigorous training for all our team members. For us growth is an outcome of excellence, not the other way around.
Just because there is a popular way to do things, we believe it is not always the best. Since our earliest days, we have written our own web framework, with distinct concepts that make us highly productive. We believe that this is our superpower.
The business exists for the sake of the customer, while this is at odds with an artist approach (the art exists for the sake of the artist), it does not have to be an either/or but a resounding “both”. A complex organization can do both - care for the customer and create wonderful art. Customer focus means exceeding the expectations the customer. It means investing time and effort in understanding our customers, being available to help them and working with our teams to deliver value to them.
We believe that we can accomplish more as a team than individuals. Great talent can create sparks of sustained brilliance, but it is never complete. Teamwork means understanding the people you interact with to achieve the team goal, spending time with them and learning to take subtle hints and clues from them, and ensuring you share the same culture.
Long Term over Short Term
We want our products and services to be used and appreciated for a very long time. This means sacrificing some short term gains and wait for the longer returns. We prioritize process over outcome and systems over targets. Thinking long term also leads us to asset creation along with delivery.
Transparency and Freedom
Most of our source code is free for anyone to use, study, modify and redistribute, and our flagship product, ERPNext comes in just one free version. For our customers, our pricing and services are transparent on the website. Transparency leads to accountability and accountability leads to honesty.
We need to see the organization as a collective of people rather than an “machine” that is run to create customer value or profits. This means we believe each person in the system (whether its a customer or employee or shareholder) has an equal opportunity and right to participate in the things that impact them. The voice of the individual matters and we must always remember that while designing systems or taking decisions.
This is something we aspire for and we should write it down. Creating an impact means that art now exists as a transformational tool for society - and our role as Frappe means we must use our work to change how people think about managing software through open source / free software etc. Helping to solve big problems in productivity, minimalism, aesthetics, freedom along with our other goals.
Read about our vision