Values tell us what is important, and culture reinforces them. Values cannot exist without a culture that enforces them, and neither can culture exist without a set of values an organization believes in.
Our most important value is excellence, the aspiration to do things that are outstanding. For this we believe in understanding our work deeply, finding innovative solutions, iterating till we find the perfect balance and delight, and rigorous training for all our team members. For us growth is an outcome of excellence, not the other way around.
We believe that human beings have infinite potential, free will and aspirations of their own, and are happiest when they are in harmony with their surroundings. The organization must be seen a collective of people rather than a “machine” that is run to create customer value or profits. As long as each person's liberty does not infringe upon other's liberty and leads to harm, they should be allowed to express their choices in a non-judgemental manner. We believe that the quest for excellence along with liberty to choose one's path will lead us to great outcomes.
We take democracy very seriously at Frappe. Right from one-person-one-vote to freedom of speech and expression, we encourage all our team members to participate in the decisions taken by the organization, take leadership and initiatives, and call out where things are going wrong..
Just because there is a popular way to do things, we believe it is not always the best. Since our earliest days, we have written our own web framework, with distinct concepts that make us highly productive. We believe that this is our superpower.
The business exists for the sake of the customer, and great quality means we exceed the customer's expectations. This may seem at odds with an artist's approach (the art exists for the sake of the artist), it does not have to be an either/or but a resounding “both”. A complex organization can do both - care for the customer and create wonderful art.
We believe that we can accomplish more as a team than individuals. Great talent can create sparks of sustained brilliance, but it is never complete. Teamwork means understanding the people you interact with to achieve the team goal, spending time with them and learning to take subtle hints and clues from them, and ensuring you share the same culture.
Long Term over Short Term
We want our products and services to be used and appreciated for a very long time. This means sacrificing some short term gains and wait for the longer returns. We prioritize process over outcome and systems over targets. Thinking long term also leads us to asset creation along with delivery.
Most of our source code is free for anyone to use, study, modify and redistribute, and our flagship product, ERPNext comes in just one free version. For our customers, our pricing and services are transparent on the website. Transparency leads to accountability and accountability leads to honesty.
We must actively consider the societal impact of our action not only benefits to customers, team or shareholders. We must use our work to change how people think about managing software through open source / free software etc. Helping to solve big problems in productivity, minimalism, aesthetics, freedom along with our other goal.
We acknowledge that the planet is in a dangerous situation due to climate crisis, pollution and waste and we make sure that we will not add to any form of waste. This means optimizing on travel, packaging, consumerism, choosing options that minimize our carbon footprint and investing to ensure that we measure and have a zero carbon footprint.
Read about our vision