The following metrics have to be measured by partners for all the on-going projects on a dashboard.
| Metric | Frequency | Description |
|---|---|---|
| SLA | Weekly | % of leads responded within SLA |
| SLA | Weekly | SLA failure analysis and improvement plan |
| Opportunity to conversion % | Monthly | Opportunity or Deal is a qualified lead |
| Demo Feedback Score | Monthly | Customer rating of the sales demo experience. |
| Sales to Implementation TAT (in days) | Monthly | Time taken from Sales to Implementation handover. |
| Joining to Ready TAT for Sales Team (in days) | Monthly | Ready: Product and process trained |
Note
- Measuring the above metrics is an essential criteria for getting any PMM3 or above rating from Frappe
Last updated 1 month ago
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