Sales Metrics

Metrics

• Joining to Ready TAT for Sales Team (in days) — Monthly

  • Ready: Product and process trained

• SLA - Weekly

  • % of leads responded within SLA
  • SLA failure analysis and improvement plan

• Opportunity to conversion % — Monthly

  • Opportunity or Deal is a qualified lead

• Demo Feedback Score - Weekly

  • Customer rating of the sales demo experience.

• Sales to Implementation TAT (in days) — Monthly

  • Time taken from Sales to Implementation handover.