Support Metrics
Metrics
| Metric | Frequency | Measurement |
|---|---|---|
| SLA | Weekly | % of tickets with SLA fulfilled |
| Feedback rating | Weekly | Stars – average rating across tickets closed by customer |
| Metric | Frequency | Measurement |
|---|---|---|
| SLA | Weekly | % of tickets with SLA fulfilled |
| Feedback rating | Weekly | Stars – average rating across tickets closed by customer |
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