Partner Maturity Model

1. What is Partner Maturity Model (PMM)?

When someone becomes a Frappe Partner, they usually think the big step is done. But in reality, that’s where the real journey begins.

Once your brand is connected with Frappe, your work is no longer just “your way of doing things.” It becomes part of a larger ecosystem where customers expect a certain quality and a certain way of working — no matter which partner they talk to. To make that possible, we created the Partner Maturity Model (PMM).

PMM is not just a checklist or a grading system. It is an opinionated way of operating:
– how processes should be followed,
– which metrics matter,
– how those metrics should be reported,
– and how teams should take corrective and preventive actions based on what those metrics reveal.

PMM is built on the classic PDCA cycle — Plan, Do, Check, Act:

Plan: define your processes and metrics
Do: execute them consistently
Check: review your metrics and insights
Act: fix what’s not working and improve what is working

The Frappe Partner Excellence team audits these practices, reviews how your company tracks work, and assigns a maturity level based on how well you follow this cycle.

2. Why PMM?

Imagine walking into a Starbucks or Subway in any corner of the world.
The layout feels familiar, the service is predictable, and the quality rarely surprises you.
That consistency doesn’t come from luck — it comes from everyone following the same playbook.

We want the Frappe ecosystem to feel the same.

To support that, Frappe provides detailed Standard Operating Procedures (SOPs) — real, battle-tested practices that help partners deliver quality services and grow sustainably. But SOPs only matter if they’re actually followed, measured, and improved.

That’s exactly why PMM exists. It ensures that:

processes don’t stay on paper
work is measured through ERPNext
metrics are reviewed regularly
improvements are driven by data, not assumptions

In other words, PMM helps partners live the same philosophy ERPNext itself is built on:
Plan → Do → Check → Act → Improve.

3. PMM Criteria

Each PMM level reflects how deeply your company has adopted this discipline.

Emerging + Bronze → PMM 3

Important metrics are being measured
Core processes are documented and followed

Silver → PMM 4

Metrics are measured and reported weekly
Process owners present their numbers in a weekly forum

Gold → PMM 5

Metrics are measured, reported, and analysed (RCA)
Corrective and preventive actions (CAPA) are implemented to improve performance

PMM isn’t about passing an audit.
It’s about running a predictable, scalable, and high-quality services business — one that customers can trust and one that grows consistently.

When every partner follows this rhythm, the entire Frappe ecosystem becomes stronger, more reliable, and more aligned.