Introduction to Partner SOP

Becoming a Frappe partner is just the first step of the journey that you have embark on to deliver quality services to the customers in order to build a scalable and sustainable business.

As you are now officially associated with Frappe, we are excited to support you during the exciting journey with us. Ever since Frappe stopped providing direct services to customers, the partner ecosystem has been expanding exponentially. We are previliged to have around 200 partners globally having diverse backgrounds, exceptional capabilities and noteworthy accomlishments.

At Frappe, our success is directly associated to the success of our partners. Hence it is essential for us to operate with a shared vision, coherant processes and equal commitment for quality while engaging with customers.

Why do standard processes matter?

Even before focusing on standardizing partner processes, Frappe took the lead by streamlining its own internal operations. By implementing ISO 9001 and ISO 27001 standards, we ensured consistent quality in our deliverables and strengthened the security of customer data with the goal of delivering a consistent and remarkable customer experience.

As we plan to grow our ecosystem rapidly, we see it working like the franchise models of Subway, Starbucks, or McDonald’s. These brands are found all over the world but no matter where you go, the customer experience remains the same. The look of the store, the ingredients, the way things are done and the final product are always consistent. This is the kind of experience we want to create in the Frappe ecosystem.

However, the consistent cusotmer expereience is not by accident. It is due to a structured framework and standardised processes followed by these brands over the last several years. They have defined SOPs for upcoming franvchises to operate on.

Similarly, we imagine Frappe customers having similar exerieence from our partners irresepctve of their location, domain, project type and scope of work.

How are we goinf to achieve standardisation?

Frappe has alerady initiated the joutney of introducing and maintaning standardisation within the ecosystem. It has been a couple of years since Frappe launched the PMM program to help partners follow structured seamless processes related to their Marketing ,Sales, Implementation and Support operations. After a couple of iterations, the program still remains in force but with an addition of consulting from Frappe.

Frappe plans to inculcate the culture of standardisation and quality though consulting, audits, required documentation, templates, tranings and webinars.

Let's embark on this journey together...