A support portal designed specifically for frappe partners to help them provide support to their customers
I. For Agents
To register a partner submit a request on email@example.com
Once you are registered, you can log in with your email from https://frappe.io/support/portal/agent
Once you are logged in, you will be able to see the tickets assigned to you and your support agents.
After logging in, you can add your support agents and supported sites from https://frappe.io/support/portal/agent/settings
II. For Every User on the Supported Site:
Each user on your customers’ site will be able to log in from https://frappe.io/support/portal/customer
To get registered, the customer must enter his Site URL, Email, and Password
The customer will be registered automatically without any manual confirmation from you (agent) if the Site URL is already listed under any agent’s site list.
Otherwise, if the Site URL isn’t supported by any agent, then manual intervention is needed by us (frappe) and you (partner)
Once they are logged in, they will be able to see their raised tickets