Pricing - Frappe Helpdesk

Want to start using Helpdesk?

Here are the two simple steps to get started.

step 1

Host your site on Frappe Cloud

Pick a pricing that best suits your computing needs, and set up a subdomain for your site. There's more! You don’t pay per user.

Sites

Start small and run a single site with multiple apps on shared servers

onwards /mo

₹410

onwards /mo

Single site

Managed upgrades & backups

Lowest entry cost

Scripting & custom apps

Product Warranty

Hosting on shared servers

Explore Site Pricing

Servers

Get a virtual machine to host multiple sites and benches

$20

onwards /mo

₹1,800

onwards /mo

Shared or Dedicated instances

Unified or Separate App & DB

Best price-performance ratio

Limited uptime guarantees

Only incident support

$60

onwards /mo

₹5,400

onwards /mo

Everything in Hetzner, plus

Superior Dedicated Server isolation

Advanced features like server snapshots, autoscaling, etc.

Stronger reliability guarantees

Global data centre locations

Product Warranty

Explore Server Pricing

View all plans

Need Enterprise plans?

Speak to our solution consultants to know the best suited plan.

View all plans

Self-host

Deploy on your own server using our installation scripts. Great for companies with a tech team. AGPL-3.0 licensed.

Check the source code

step 2

Pick a partner to start your implementation jourey

Our global network of partners help businesses implement our products smoothly. Our partners are trained and certified to ensure our customers get the best Frappe experience.

If your business requires help with setup, support, customizations, or integrations, we recommend reaching out to a Partner to help get you started.

View all partners

Self-implement

Ideal for freelancers and DIY-enthusiasts.

View Docs

completion

You’re all set!

Start your Helpdesk journey now!

Frequently asked questions

Are there any limits on the number of tickets, agents, or customers based on pricing?

No, Frappe Helpdesk offers unlimited tickets, agents, and customers on all plans. We don’t believe in restricting growth. Whether you’re a small support team or a large enterprise, you get full access without per-agent pricing.

How can I get consultation?

You can connect with one of our official partners for consultation and implementation support.

What is Product Warranty?

Product Warranty is support from Frappe engineers for fixing bugs in Frappe Apps (e.g. ERPNext, Frappe HR, Frappe Framework) and Frappe Cloud. You can raise tickets from the support portal and our engineers will respond in a stipulated response time. Note that this does not include functional support.

What is Priority SLA?

Priority SLA includes faster response and resolution time as mentioned in Table II of our Service Level Agreement (SLA)

Do you have discounts for education institutes and non profits?

Yes, we support education institutes and non profits. Contact us to apply the discount.

What kind of support is included in the plans?

All Frappe Helpdesk plans include hosting-related support on Frappe Cloud. If you’re on the $50/month plan or higher, you also get product support (bug fixes, guidance, and feature-related help) under our product warranty.

Is there a free plan available?

Yes! You can self-host Frappe Helpdesk for free since it's fully open-source. If you prefer a managed solution, you can host it on Frappe Cloud, starting at just $5/month.

How does Frappe Cloud billing work?

In your free trial, you will be given free access to Frappe Helpdesk for 14-days. Once the trial ends, you will have to subscribe to a Frappe Cloud plan to continue using your site. For subscribing to a plan, you can add your card or add prepaid credits to your wallet (via available payment modes), or make an annual wire transfer to us, whichever method is suitable for you.

Ready to switch to Frappe Helpdesk?