Quality and Information Security

Frappe's Quality and Information Security Systems are certified under the ISO 9001:2015 and 27001:2013 standards

Since early 2021, we at Frappe have been implementing Quality and Information Security Management Systems across all our units. Both Quality and Information Security are essential to guarantee high quality and secure services to our customers. Our systems encompass all our departments from sales to engineering to infrastructure and ensure that we monitor key parameters of quality and security regularly.

ISO 9001:2015 & 27001:2013 Certifications

Frappe has been certified by globally leading ISOQAR for its quality and information security systems.

ISMS Scope

The Information Security Management System at Frappe applies to information assets utilized for product engineering and operations lifecycle like Customer Support, Delivery, Sales, Partner for on-premises and SaaS based product offerings and the support functions like Infrastructure, HR, Legal, & Admin operating from - D/324, Neelkanth Business Park, next to Railway Station, Vidyavihar (W), Mumbai - 400086. The logical boundary terminates on the firewall at the respective location.

ISMS security controls are in accordance with SoA V1 dated 1st April 2021.

QMS Scope

Quality Management System applies to information assets utilized for product engineering and operations lifecycle like Customer Support, Delivery, Sales, Partner for on-premises and SaaS based product offerings and the support functione like Infrastructure, HR,Legal, & Admin operating from - D/324, Neelkanth Business Park, next to Railway Station, Vidyavihar (W), Mumbai - 400086.

The QMS controls are in accordance with SoA V1 dated 1st April 2021.

Quality Policy

We, at Frappe, strive to design and develop excellent software products and services for our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well by:

• Achieving our commitments for quality, cost, and schedule
• Driving continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys
• Ensuring quality of and customer satisfaction
• Developing team competencies, creativity, empowerment, and accountability through appropriate development programs and showing strong management involvement and commitment.

Information Security Policy

We, at Frappe, recognize the importance of Information Security and Data Privacy for our business. It is our continuous endeavour to safeguard our as well as our client’s information. Organization leadership is committed to preserve the confidentiality, integrity and availability of the business information through continuous awareness and continual improvement about information security to our staff and stakeholders.