Certifications
Quality and Information Security
Frappe's Quality and Information Security Systems are certified under the ISO 9001:2015 and 27001:2022 standards
In 2021, Frappe took the strategic step of implementing a Quality Management System (QMS) and an Information Security Management System (ISMS) across its departments, leading to the achievement of ISO 9001:2015 and ISO 27001:2013 certifications.
Both quality and information security are critical to delivering high-quality, secure services to our customers. Our systems span various departments—from sales and engineering to infrastructure—ensuring regular monitoring of key quality and security parameters.
In December 2024, Frappe successfully renewed both certifications and upgraded its ISMS from ISO 27001:2013 to ISO 27001:2022.
ISO 9001:2015 & 27001:2022 Certifications
Frappe has been re-certified by globally leading ISOQAR for its Quality and Information Security systems in December 2024.
ISMS Scope
Information Security Management System applies to information assets utilized for product engineering and operations lifecycle like Engineering, Customer Support, Revenue for on premises and SaaS based product offerings and the support functions like Infrastructure, HR, Legal, & Admin operating from -D/324, Neelkanth Business Park, next to Railway Station, Vidyavihar (W), Mumbai -400086. ISMS security controls are in accordance with SoA v4 dated: 5th July 2024
QMS Scope
Quality Management System applies to information assets utilized for product engineering and operations lifecycle like Engineering, Customer Support, Revenue for on-premises and SaaS based product offerings and the support functions like Infrastructure, HR, Legal, & Admin operating from D/324, Neelkanth Business Park, next to Railway Station, Vidyavihar (W), Mumbai -400086
Quality Policy
At Frappe, we focus on developing a wide range of software products that empower businesses to streamline their operations and enhance productivity.
Excellence is a core value in Frappe and we believe that having excellent quality products and services is critical to our success.
Our quality management approach focuses on capturing and analyzing important matrices to ensure continuous improvement and customer satisfaction while maintaining the highest quality standards.
Information Security Policy
At Frappe, we are committed to ensuring confidentiality, integrity, and availability of the sensitive personal as well as business data belonging to our employees, customers and partners.
We are in the business of managing customer business data in our cloud platform. We acknowledge that maintaining the security and privacy of customer data is critical to our business survival.
Our information security policy seeks to identify, classify, protect and monitor data by having comprehensive policies. We will continuously test the robustness of our data security policies and processes by monitoring and auditing data flow in our organization.
