Quest Retail Private Limited

Asia Pacific

How Quest Retail streamlined retail operations with ERPNext

About

Quest Retail Private Limited

Quest Retail Private Limited is a beauty and personal care retailer based in India. The company operates a large omnichannel retail network, including The Body Shop stores, managing procurement, warehousing, sales, finance, and logistics across more than 250 outlets.

Apps implemented

ERPNext

Industry

Rental Business

modules implemented

Buying

Selling

Stock

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Retail operations were affected by system and process inefficiencies

Frequent ERP issues disrupted billing, warehousing, and order fulfilment.
Faced inconsistencies in stock movements, serial numbers, and batch management.
Invoice generation and inventory valuation errors affected daily operations.
Customisations and integrations impacted system stability.
Database performance degraded due to growing technical debt and unmanaged logs.

Benefits

A unified ERP platform streamlined retail operations

Reviewed and improved customisations, workflows, and system configurations.
Standardised inventory, sales, and warehouse processes.
Improved invoice generation, stock reservation, and batch management.
Optimised database performance through system maintenance and cleanup.
Strengthened system integrations for more reliable business operations.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Restored stability across sales, inventory, and warehouse operations.
Eliminated critical issues affecting billing, stock accuracy, and order fulfilment.
Improved user confidence in day-to-day ERP operations.
Built a scalable ERP foundation to support future retail growth and automation.
Increased the reliability of system integrations and business-critical workflows.

View full story

Implemented by

New Indictrans Technologies Pvt Ltd

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story