Touchmagix Media Pvt Ltd

Americas

Touchmagix drives 65% operational efficiency with ERPNext

About

Touchmagix Media Pvt Ltd

TouchMagix India Pvt. Ltd. is a global leader in interactive gaming and experiential technology, operating in 40+ countries and serving 100+ Fortune 500 clients.

Apps implemented

ERPNext

Industry

Electronics Manufacturing

modules implemented

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Several operational and system-level gaps emerged:

Misalignment between configured workflows and actual business operations
Incomplete configurations across Manufacturing, Inventory, and Finance modules
Evolving business requirements after live usage
Issues in E-Invoice and E-Waybill integration
Limited visibility through standard ERPNext reports
Need for structured notification alerts and role-based automation
High dependency on reactive issue resolution
These challenges were impacting productivity, reporting accuracy, and overall system efficiency.

Benefits

Structured support was provided with a focus on stabilization and optimization:

Reconfigured ERPNext workflows to match real business operations
Resolved compliance issues related to E-Invoice and E-Waybill
Delivered custom reports for better financial and operational insights
Implemented role-based alerts and system automation
Conducted functional training sessions to improve adoption
Established a fast-response ticket resolution mechanism

The focus was not just on fixing issues, but on improving long-term ERPNext usability and performance.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

The engagement resulted in measurable improvements:

65% increase in operational efficiency
97% customer satisfaction rating
Higher ERPNext adoption across departments, reducing manual workarounds and spreadsheet dependency.
Reduced operational bottlenecks, leading to smoother coordination between teams.

We are very satisfied with the team’s understanding of our business processes and their effective implementation of ERPNext. They adhered to timelines, remained highly responsive, and ensured a smooth overall implementation experience. Keep up the great work we’re proud to be associated with such an energetic and enthusiastic team. We would definitely recommend their services.

Ravi kumar

Assistant Manager – PPC

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Implemented by

New Indictrans Technologies Pvt Ltd

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story