Dalusi used QuickBooks mainly for accounting, billing and financial management. As the business grew, it took on trading, workshop operations, logistics, inventory across locations and a large fixed-asset base

• These activities ran on separate processes, spreadsheets and manual records
• Workshop, maintenance and service jobs, along with their costs, were tracked separately from accounting
• Logistics teams kept their own records for deliveries, transport and stock movements
• Fixed assets, including those rented out to customers, sat outside the accounting system, so depreciation, transfers and maintenance were hard to control
• Purchasing had no structured workflow from request through quotation, purchase order, receipt, invoice and payment
• The result was duplicate data entry, manual reconciliation, weak coordination between departments, and no single reliable view of the business for management