Asteria Aerospace Limited

India

Freshworks to ERPNext migration for Asteria Aerospace Limited

About

Asteria Aerospace Limited

Asteria Aerospace Ltd. is a full-stack drone technology company providing actionable intelligence from aerial data. Asteria develops comprehensive drone solutions using its in-house hardware design, software development, and manufacturing capabilities.

Apps implemented

ERPNext

Industry

Others

modules implemented

Support

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Support operations were managed in Freshworks, separate from other business processes.
Customer requests originated from multiple channels without a unified platform.
Manual ticket assignment increased response time.
Task creation and workflow progression required manual intervention.
Limited visibility into ticket status and service lifecycle.
Difficulty tracking SLA compliance for tickets and tasks.
Internal collaboration was scattered across different communication channels.
Customer feedback was not directly linked to support tickets.
High manual effort resulted in inconsistent service delivery and operational inefficiencies.

Benefits

Centralized support management on a single ERPNext platform.
Seamless migration from Freshworks without disrupting support operations.
Unified ticket creation from Email, Customer Portal, Agent Portal, and Website Web Forms.
Intelligent ticket routing based on predefined business rules.
Automated task creation and assignment throughout the support lifecycle.
Configurable workflow automation based on Warranty, AMC, Service Type, and inspection results.
SLA management for tickets and tasks with automated monitoring and escalations.
Real-time visibility into ticket, task, and SLA status.
Centralized internal collaboration using comments and activity logs.
Automated notifications for customers and support teams. Integrated QR code-based customer feedback linked to support tickets.
Complete traceability from ticket creation to service closure.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Centralized and standardized support operations on ERPNext.
Reduced manual effort through workflow automation.
Faster ticket routing and service execution.
Improved SLA compliance and service performance.
Enhanced collaboration between support teams.
Increased visibility across the complete support lifecycle.
Better tracking of customer issues and service history.
Improved operational efficiency and productivity.
Higher service consistency through standardized workflows.
Enhanced customer satisfaction through faster response times and transparent communication.
Scalable support platform capable of supporting future business growth.

The FOSS ERP team successfully migrated our support operations from Freshworks to ERPNext, delivering a fully integrated support and service management platform. The implementation streamlined the complete ticket lifecycle from ticket creation to task completion while improving collaboration, visibility, and operational efficiency across our support processes. Throughout the project, the team demonstrated exceptional technical expertise, responsiveness, and a deep understanding of our business requirements. Their commitment to delivering a seamless transition has provided us with a scalable, future-ready support ecosystem

Dhananjay Palshikar

SAPCON Instruments

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Implemented by

Apex Enterprise Software Technologies Private Limited

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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