Frappe Helpdesk, which is yet another wonderful product in the FOSS suite of Frappe, has streamlined our support cycle and brought in better accountability. With each ticket raised and tracked from the portal itself, the client and our team gets better visibility. Our support resolution time improved, client satisfaction and overall transparency also increased.

With the addition of Genie(another FOSS product), our clients could directly raise ticket with audio and video recordings right from within their instances, reducing extra efforts! Overall, helpdesk have been a gamechanger for us!

Frappe Helpdesk is designed with a clean, intuitive interface that simplifies the process of managing customer support. The dashboard is easy to navigate, allowing users to quickly access ticket statuses, priority levels, and customer interactions without needing extensive training or technical knowledge. One of the key strengths of Frappe Helpdesk is its high level of customization.This flexibility ensures that the helpdesk can adapt to the unique requirements of different businesses.

So far the admin interface is very quick to grasp all that's going on, when a ticket is open, closed or resolved. The comments and response feature in the interface is just awesome and makes it quick to reply to the tickets. Overall it's an awesome product to work with.