Whitehats LLC

Middle East

Whitehats LLC

ERPNext helps Whitehats prevent revenue leakage

About

Whitehats LLC

Whitehats is a Dubai-based Managed IT Services company (part of the Pharaon Group), a Tier-1 partner for vendors like Google and Microsoft, serving customers across the Middle East, Europe, and Africa. Industry & domain: IT Infrastructure & Technology Solutions (subscription/license reselling + managed services).

Apps implemented

ERPNext

Insights

Industry

Services

modules implemented

Accounts

Buying

Selling

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Missed Invoices & Renewals: No reliable, system-driven reminder mechanism → revenue leakage and strained customer relationships.
Incorrect Invoicing on Plan Changes: Mid-cycle upgrades/downgrades were calculated manually, causing over/under-billing and rework.
Prorated Billing Complexity: Manual recalculation introduced errors, consumed time, and increased dispute risk.
Global Billing Complexity: Multiple billing frequencies, time zones, and contract types created scattered records and inefficiencies as Whitehats scaled.

Benefits

Automated Renewal Alerts: system-generated reminders for subscriptions & AMCs to avoid missed invoices. Resulting in zero missed renewals, improved cash flow and fewer disputes.
Dynamic Plan-Change Handling: ERPNext is configured to automatically adjust invoices for mid-cycle upgrades/downgrades. Resulting in accurate, real-time billing adjustments; reduced manual corrections.
Prorated Billing Engine: embedded logic to compute partial-period charges automatically. Resulting in precise billing, reduced spreadsheet work, and audit-ready invoices.
Enhanced Subscription Module & Workflows: standardised monthly/quarterly/annual cycles with reporting and reconciliations. Resulting in scalable, unified billing across geographies, improved inter-team coordination.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

ERPNext transformed Whitehats’ billing operations from a manual, error-prone process into a fully automated, audit-ready system.

65% renewal accuracy, no missed subscription or AMC invoices since automation.
75% reduction in manual effort by eliminating spreadsheet-based calculations.
Zero missed renewals, improved cash flow and fewer disputes.
Real-time billing adjustments for upgrades/downgrades, improving transparency.
Faster cash flow cycles and stronger customer trust through accurate invoicing.
Unified global billing across multiple time zones and contract types, enabling scalability.

ERPNext now acts as the single source of truth for billing, empowering Whitehats to grow confidently while maintaining financial accuracy and customer satisfaction.

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Implemented by

New Indictrans Technologies Pvt Ltd

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story