Despite being highly experienced in their manufacturing domain, the company’s operations relied heavily on pen-and-paper records and manual coordination. Their key challenges were:

• Complex furnace-based production involving multi-stage raw material loading and melting at ~2000°C.
• Lack of digital traceability across batches, raw materials, and yield.
• Dependence on physical registers that made reporting slow and error-prone.
• A firm decision from the promoters: “We do not want to disrupt what already works.”

They needed a system that adapts to their process, not the other way around.