As the school grew to several campuses, each one ended up with its own records and processes.

• Fragmented student data: every campus kept its own student records with no common student ID, so consolidating enrolment and student data took hours of manual work.
• Manual fee collection: the existing fee portal had frequent payment failures. Campuses relied on cash and cheques, with manual reconciliation and fee slips.
• Four legal entities: finances are split across The Acres Foundation, T.B. Desai Trust, Vision Education Trust and GAES LLP, and every transaction had to be mapped to the right entity by hand.
• Parent communication: fee slips, reminders and admission updates were sent individually by email or on paper.
• Admissions in spreadsheets: enquiries were tracked in separate sheets per campus, with no follow-up process or view of the funnel.