Rishabh Enterprises HVAC&R Pvt. Ltd.

India

Post go-live support ensures ERPNext success for Rishabh Enterprises

About

Rishabh Enterprises HVAC&R Pvt. Ltd.

About Company Founded in 1993, Rishabh Enterprises is a leading provider of Refrigeration and Air-conditioning spare parts, equipment, and solutions. Headquartered in Chennai with branches in Coimbatore, Madurai, and Sri Lanka, the company employs 150+ professionals across functions. Industry & Domain Operating in the HVAC&R industry, Rishabh Enterprises offers end-to-end solutions in air conditioning, refrigeration technologies, and spare parts distribution.

Apps implemented

ERPNext

Industry

Trading and Distribution

modules implemented

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Glitches from Extensive Customisation: Tailored workflows led to occasional functionality issues in non-standard use cases.
Configuration Gaps in Early Phases: Incomplete setups led to unexpected behaviour in certain modules.
Frequent Requirement Changes: Evolving business needs caused delays and scope creep.
Modification of Standard Features: Customising core ERPNext features created side effects in other processes, impacting stability.

Benefits

Hands-On Development for Agility: Minor but critical developments (custom print formats, workflows, scripts, notifications) were handled proactively, ensuring faster resolutions without bottlenecks.
Stakeholder Engagement: Departmental heads were directly involved in requirement reviews, minimising gaps and last-minute changes.
Client Education on Customisation: Risks Business users were guided to understand the long-term risks of over-customisation, encouraging a more sustainable ERP approach.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Efficiency Improvement: The client reported a 67% to 70% increase in overall operational efficiency after migration.
Customer Satisfaction: Satisfaction level recorded at 83%

View full story

Implemented by

New Indictrans Technologies Pvt Ltd

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story