Frappe Technologies

Americas

Chewy
Chewy's ERPNext Success Story

About

Chewy
Chewy, Inc. is an American online retailer of pet food and other pet-related products based in Plantation, Florida.

Apps implemented

ERPNext

Industry

Others

modules implemented

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Chewy faced significant challenges in managing rebate contracts, leading to operational inefficiencies and financial losses. The key issues included:

  • Rebate Leakage: Inefficiencies in contract management resulted in financial losses.
  • Fragmented Processes: The use of multiple unconnected tools (JIRA, DocuSign, Outlook, Word, Excel, and Slack) created silos.
  • Lack of Centralisation: Scattered data led to miscommunication, errors, and delays in contract execution.
  • No Contract Revision Tracking: Without a structured revision system, critical updates and terms were overlooked.
  • Manual Effort & Errors: Reliance on manual tracking increased the risk of errors, missed deadlines, and incorrect rebate calculations.
  • Operational Inefficiencies: Slow approvals, tracking issues, and compliance bottlenecks hindered business performance.

Benefits

To address these challenges, a customised ERPNext solution was implemented to centralise and automate rebate contract management. This tailored system eliminated fragmentation and manual errors by integrating key features into a seamless vendor partner portal (VPP).


Key Features included:

  • Centralised Repository: A single source of truth for all rebate contracts, ensuring accessibility and reducing data fragmentation.
  • Automated contract authoring: Efficient bulk creation of multiple vendor contracts using custom templates with automated approval workflows.
  • Contract Actions (Accept, Reject, Negotiate): Real-time tracking and seamless decision-making with a user-friendly vendor interface.
  • Contract Revisions: Version-controlled contract updates with automatic expiration and seamless data retrieval from previous contracts.
  • Audit Trails: Comprehensive logging of all contract interactions for compliance and accountability.
  • In-tool Collaboration: Integrated communication tools for discussions, approvals, and negotiations within the platform.
  • Automated Notifications: Alerts and reminders for contract events, approvals, and renewal deadlines.
  • Advanced Reporting & Analytics: Real-time insights into rebate performance and financial impact.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

ERPNext successfully streamlined Chewy’s rebate contract management by implementing ERPNext, eliminating inefficiencies and reducing manual errors.


Key achievements include:

  • Reduced Rebate Leakage: Centralised contract management minimised financial losses due to miscalculations and missed deadlines.
  • Seamless Contract Lifecycle Management: Automated workflows improved efficiency in contract authoring, revisions, and tracking.
  • Enhanced Collaboration & Transparency: A unified vendor partner portal (VPP) enabled smooth negotiations, audit trails, and real-time communication.
  • Improved Compliance & Accuracy: Automated workflows and approval rules ensured adherence to contract terms.
  • Optimised Decision-Making: Real-time analytics provided valuable insights into rebate performance and financial impact.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story

Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story