AVON

India

AVON

Transforming PAN-India Beauty Retail Operations with ERPNext

About

AVON

AVON, a World Top 50, in the beauty, fashion, and lifestyle sectors, operates over 200 stores across 60 cities with a team of more than 800 retail experts.

Apps implemented

ERPNext

Industry

Healthcare

modules implemented

Customize Form/Field/Print Reports

Help people to use our tools

We believe our tools like ERPNext can help organizations reduce waste and complexity. Frappe + ERPNext has the potential to be a “full stack” replacement for not only ERP (SAP/Oracle) but also the entire enterprise stack (Java/.NET). With this scope, we should help organizations by providing products and services to help them manage their technology platforms.

Why ERPNext over SAP B1 / Oracle

100% FOSS

Customizable

Future-ready

Challenges

Scattered customer data: information spread across online and offline channels.
Manual order processing: caused delays and inconsistent customer experiences.
Limited inventory visibility: across multiple warehouses.
Manual fulfillment: warehouse allocation and pincode-based fulfillment required manual intervention.
Disconnected shipping: courier assignment and shipment tracking involved multiple disconnected processes.
Siloed teams: procurement, inventory and finance operated on separate systems.
Compliance burden: GST, e-Invoicing and financial reconciliation required repetitive manual effort.
No centralized visibility: business leaders lacked centralized dashboards for real-time operational insight.

Benefits

Centralise operations: unify customer, inventory, procurement, finance and warehouse data in one system.
Standardize processes: consistent business processes across departments.
Single source of truth: replace disconnected systems with one shared data source.
Improve collaboration: better coordination between sales, warehouse, procurement, finance and customer service teams.
Support growth: scalable ERP platform to support future retail expansion.

Impact

Successful on-time ERPNext go-live

Increased sales order to cash

Increased inventory turnover

Single source of truth: unified customers, inventory, orders, procurement and finance.
Reduced manual effort: workflow automation and integrated processes cut manual work.
Inventory accuracy: real-time warehouse visibility improved accuracy.
Faster fulfillment: accelerated order processing across multiple sales channels.
Simplified compliance: automated statutory processes for GST.
Better customer experience: centralized order tracking with proactive communication.
Data-driven decisions: centralized dashboards and reports enabled faster decision-making.
Scalable platform: built an omnichannel retail platform to support AVON's continued expansion across India.

View full story

Implemented by

NestorBird

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Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

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Share your story with the world

Inspire people by sharing how Frappe has positively impacted your business.

Submit a story