Frappe Technologies

warranty terms

Supported versions for Frappe products

Below are the supported versions of each of our products that are eligible for warranty services. Customers must be on one of the listed versions and subscribed to the corresponding Frappe Cloud support plan to receive warranty coverage.

Below are the supported versions of each of our products that are eligible for warranty services. Customers must be on one of the listed versions and subscribed to the corresponding Frappe Cloud support plan to receive warranty coverage.

If a customer is using a version that is not mentioned below or does not fall under an eligible Frappe Cloud plan, Frappe will not be able to extend warranty services or support for that deployment. This ensures that our support and maintenance efforts remain consistent, secure, and aligned with the latest stable releases of our products.

Frappe Cloud

Version Stability Branch
Production Stable master
Staging Unstable develop
Version Stability Branch
Production Stable master
Staging Unstable develop

For contributors, Please raise an pull request on develop branch of press or agent. After merging and testing on staging, that will be backported to master.

ERPNext & Frappe Framework

Here is the support plan for major versions that are being supported now:

Version EOL Branch
Version 12 End of 2022 version-12
Version 13 End of 2023 version-14
Version 14 Until the release of Version 16 (planned) version-15
Version 15 End of 2027 (planned) version-15
Bleeding edge N/A develop

For contributors, this means that separate pull requests for bug fixes and security fixes must be sent for each of the supported versions. Fixes to version-13 will not automatically be merged into version-14, and so on. Please send a fix to the highest affected version (or develop) first. After it has been merged, create backports to the previous major releases.

Frappe HR

Version EOL Branch
Version 14 Until the release of Version 16 (planned) version-14
Version 15 End of 2027 (planned) version-15
Bleeding edge N/A develop

For contributors, this means that separate pull requests for bug fixes and security fixes must be sent for each of the supported versions. Fixes to version-14 will not automatically be merged into version-15, and so on. Please send a fix to the highest affected version (or develop) first. After it has been merged, create backports to the previous major releases.

Frappe CRM

CRM branch Stability Frappe branch ERPNext branch
main - v1.x stable v15.x v15.x
develop - future/v2.x unstable develop - future/v16 develop - future/v16

Frappe Insights

Version Stability Branch
Version 3 stable version-3
Bleeding edge unstable develop
Version 2 legacy main

Frappe Helpdesk

Helpdesk branch Stability Frappe branch ERPNext branch
main - v1.x stable v15.x v15.x
develop - v1.x mostly stable develop - future/v16 develop - future/v16

Frappe Learning

Learning branch Stability Frappe branch
main - v2.x stable v15.x
develop - v2.x mostly stable develop - future/v16

Frappe Lending

Lending branch Stability Frappe branch
version 1 stable version 15