ERPNext
Modules
Framework
Support
Frappe
Products
Insights
industry
Approach zen while keeping flexibility
Everyone likes simple software but the tradeoff here is in customization. Not with ERPNext. Enjoy the simple UI with equally simple customization to help your customers exactly the way you want to.
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Simple yet flexible
Often there are tradeoffs to make software simple. But with ERPNext you get the best of both worlds. It's simple interface takes little time to learn and you can customize it to match your process sophistication. No extra fees for moderate customization, you can do it yourself with very little code.
Find tickets and people
Assigned tickets to the wrong person? No worries, ERPNext has all the tools you need. Apply an array of filters to find items to an atomic level. Then bulk edit to change assignments and other properties.
IT asset management
Manage all your company assets with one software. Computers, headsets, and even people. ERPNext is a lot more than help desk software. Access 10+ modules with one price, no extra hidden costs.
Collaborate as a team
Assign multiple people to solve more complex or technical tickets together. Comment on support tickets to internally discuss issues. All conversation threads follow the ticket so you know what the last communication was and with whom. No work is repeated.
Inbuilt project management
Map tickets against projects. Bill clients for special help desk cases and bill them via timesheets. Get an overview with Kanban boards and always stay on top of your help desk tickets.
Smart ticket assignment
Automatically assign support tickets based on departments and load balancing or round-robin. Never worry about an employee getting too many tickets. The balanced help desk system in ERPNext ensures the load is distributed correctly.
Search for phrases and words inside emails
Trouble finding a specific email when you have thousands of emails? In ERPNext, you can narrow your scope to find that one specific email regardless if you remember the customer or ticket ID.
Easy customization
You don’t have to pay thousands to get decent customization. ERPNext’s simple, modular nature allows you to quickly create forms and scripts. Get your own custom help desk workflows up in a couple of hours.
Other features
Support level agreements
Call popups
Customer portal
Easy reporting
Knowledge base
Scheduled maintenance visits