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ERPNext vs. Salesforce
Comparison
What makes ERPNext a great Salesforce alternative
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The secret to a great business is to have loyal customers. And to make your customers loyal, you need to understand them. Remember their likes and dislikes. What they bought and what they could have. Which is why you need a CRM. And there’s no better CRM than Salesforce. But what if we tell you you don’t have to settle for just a CRM? Why not go for an ERP system that also has a CRM? Two birds, one stone? That’s why ERPNext is the right choice for you.
With ERPNext, you get a lot more for a lot less
There’s no denying that Salesforce is a great CRM, but even Salesforce recommends integrating your CRM with an ERP. So why not save yourself the trouble of finding, buying and integrating both, and get yourself a product that’s two-in-one? ERPNext lets you manage all operations in one platform by integrating CRM with other key business processes like accounting, inventory, project management and procurement. Even if you were to get a separate product to handle non-CRM functions, it would just increase costs and complexity, and the chances of it being as deeply integrated with your CRM are low.
When we say it costs a lot less, we mean it
Salesforce offers its CRM features through a suite of different products, each with its own different pricing tiers. The cheapest subscription plan, which is made for small businesses and offers only the most basic features, costs $25 per user per month. Additionally, there are add-ons that carry extra subscription costs, as well as support and service packages that charge extra. In contrast, ERPNext charges only for hosting, starting at a mere $5 a month, and doesn’t hide any features behind paywalls.
It doesn’t take a village to operate
ERPNext’s interface is clean, intuitive and simple to use, even for users without any technical expertise. Businesses can start using it quickly, without extensive training or dedicated administrators, which is in sharp contrast to Salesforce, which has a steep learning curve and often requires a dedicated team of admins and operation folks to manage it properly.
You can even use it for free
In addition to being significantly cheaper, ERPNext can even be used for free for as long as you like. ERPNext only charges for hosting, which means that if you can host it on your own servers, you wouldn’t have to pay us a dime. Salesforce’s cheapest plan comes with a 14 day free trial, and every other plan offers a 30 day free trial, but it has no free version and 30 days isn't always enough time to figure out if it’s the right fit for you.
ERPNext is 100% open source, which means you get all the control
ERPNext allows you to view, modify and distribute the code used to create it. This means you can inspect the code yourself to see what’s going on under the hood, modify the code to do whatever you please, add any features you want, host it wherever you like. You get full control over your software and data. Salesforce, on the other hand, is closed source, which means that only people within the organization can see the codebase or have any say in how the product works.
Host it wherever you like, however you like
Salesforce is entirely cloud-based, which might not be ideal for companies that need to comply with specific data privacy regulations, or those that have limited access to cloud infrastructure. ERPNext offers more deployment options—you can host it on Frappe Cloud, on third-party servers of your choice, or even on-premise, which means you can control your security protocols, create backups and configure firewalls however you need.
Get all the help you need, free of cost
On ERPNext, if you spend more than $50 a month on hosting, you’ll get support for free, but even if you don’t, that’s fine. The ERPNext community is over 20,000 members strong and extremely active. Any question you might have has probably already been answered on our discuss forum, and if not, all you have to do is ask. Salesforce offers basic support for free with all its plans, but it’s not the best, with customers reporting slow response times. Premium support comes with faster, more comprehensive service, but it comes at an additional cost.
Don’t get stuck paying per user
Scaling is a good thing. Just because your team grew doesn’t mean your bills should too. On ERPNext, you can add as many users as you want without getting charged more. Pay only for the resources you use, not for every extra addition to your team.
Don’t trust us? Then check out what users have to say here, here or here.
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