3.1 Compliance with Law

The Customer is solely responsible for ensuring its use of the Services complies with applicable laws, regulations, and third-party rights.

3.2 Prohibited Content: The Customer shall not use the Services to host, display, upload, modify, publish, transmit, store, update, or share any information that:

3.2.1 Belongs to another person without the Customer’s right to use it;

3.2.2 Is obscene, pornographic, paedophilic, harmful to children, or invasive of privacy;

3.2.3 Is insulting, harassing, or objectionable on the basis of gender, race, ethnicity, religion, or caste, or promotes enmity between groups on grounds of religion or caste with intent to incite violence;

3.2.4 Infringes patent, trademark, copyright, or other proprietary rights;

3.2.5 Is deceptive, misleading, or impersonates another person (including through morphed images);

3.2.6 Threatens the sovereignty, integrity, security, or public order of any country, or is insulting to any nation;

3.2.7 Contains malware or similar harmful programs;

3.2.8 Relates to unlawful gambling, money laundering, or otherwise illegal, prohibited, non-permissible, or banned online games;

3.2.9 Constitutes synthetically generated information that violates any law;

3.2.10 Violates any other applicable law; or

3.2.11 Consists of synthetically generated information that is not labelled as required by applicable law, or from which required labels have been removed, modified, or obscured.

3.3 Technical and Support Misuse

The Customer shall not undertake, permit others to undertake, promote, or otherwise engage in any of the following:

3.3.1 Interfering with the normal operation of the Services or attempting to access them using a method other than through the interfaces and instructions provided by Frappe;

3.3.2 Accessing or using any Services or content in a way that circumvents a contractual usage limit;

3.3.3 Accessing or using any Service to access or use Frappe’s intellectual property except as permitted under these Terms or Documentation;

3.3.4 Attempting to trace, reverse look-up, or obtain information about other users without Frappe’s prior written consent;

3.3.5 Making excessive support requests or requesting support beyond the scope provided under these Terms;

3.3.6 Intentionally causing errors or issues to seek support;

3.3.7 Requesting support for issues unrelated to the Services provided under these Terms;

3.3.8 Requesting customization support, such as debugging custom scripts or new feature customization; or

3.3.9 Requesting support for processing or correction of data erroneously entered by the Customer or its users.

3.4 Excessive Use

The Customer shall not impose unreasonable or disproportionately large loads on the Services or their infrastructure (for example, by querying an API at a rate higher than sustainable), or engage in usage patterns significantly in excess of average usage that adversely affect speed, responsiveness, stability, availability, or functionality of the Services for other users.

3.5 Account Integrity

The Customer shall not:

3.5.1 Share a user account between multiple people; or

3.5.2 Repeatedly enable and disable user accounts resulting in an artificially reduced number of users.

3.6 Fraud, Unlawful Activity, and Security Testing

3.6.1 The Services may not be used for fraudulent, criminal, or otherwise unlawful purposes. Frappe reserves all rights to pursue remedies for violations.

3.6.2 Vulnerability scans or probes must strictly follow Frappe’s Reporting Security Vulnerabilities Policy and may not be exploited for any purpose other than responsible disclosure.

3.7 Periodic Non-Compliance Notification

Frappe may periodically notify Users of the consequences of non-compliance with these Terms and applicable law.

3.8 Compliance with Government Orders

The Customer is responsible for ensuring that content hosted on the Services complies with applicable law. Where Frappe is required by applicable law, court order, or government direction to take down or block content, Frappe shall endeavour to notify the Customer where practicable before taking action, and may take such action without notice where required by law or where circumstances warrant. Frappe may also suspend or terminate Services to Customers whose content is found to be non-compliant with applicable law, court orders, or government directions.

3.9 Consequences of Violation

3.9.1 Frappe may suspend or terminate the Customer’s access to the Services, remove or disable access to non-compliant content, or both, for any violation of this Clause.

3.9.2 Violations may render the Customer liable to penalties or punishment under applicable law, including but not limited to criminal laws.

3.9.3 Frappe may report violations to law enforcement or government authorities where required or advisable under applicable law.

3.10 Reservation of Rights

3.10.1 Frappe reserves the right to take any action it deems appropriate in response to content or conduct that violates this Clause, applicable law, or these Terms, even if such content or conduct is not expressly enumerated above.

3.10.2 Nothing in this Clause limits Frappe’s right to comply with lawful orders from courts or government authorities.