Grievance Redressal and Grievance Officer Contact Information — Frappe Cloud

Last Updated: 31 March 2026

1. Grievance Officer

Name: Ms. Ankita Roychoudhury

Designation: Legal Compliance Officer and Grievance Officer

Email: legal@erpnext.com

2. How to File a Complaint

2.1 Complaints may be submitted via email to legal@erpnext.com.

2.2 Please include sufficient details to identify the content or conduct in question.

3. Response Timelines

3.1 For requests related to the exercise of rights under our Privacy Policy:

Customers located in India: within 90 days
Customers located in the European Union: within 30 days
Customers in other regions: within 90 days, or a shorter duration where required by applicable law

3.2 For all other requests, we will respond within the time limits specified in applicable law, if any.

4. Escalation to External Authorities

If your complaint or grievance is not resolved to your satisfaction, you may approach the relevant external authority based on your jurisdiction and the nature of your complaint.

4.1 India — Intermediary Grievances (IT Rules 2021)

If your grievance is not resolved, or is not resolved within the timelines specified above, you may appeal to the Grievance Appellate Committee (GAC) established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

GAC Portal: https://gac.gov.in

Time limit: Within 30 days of receiving communication from the Grievance Officer

4.2 India — Data Protection Grievances (DPDP Act 2023)

After exhausting our internal grievance redressal mechanism, you may file a complaint with the Data Protection Board of India through its digital platform as may be prescribed by the Board from time to time.

4.3 European Union — Data Protection Grievances (GDPR)

You have the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) where you reside or work, or where an alleged infringement of GDPR occurred.

You may also contact our EU representative, Prighter, at https://prighter.com/q/17949637227

4.4 Other Jurisdictions

For other jurisdictions, you may approach the applicable data protection or consumer protection authority in your region if your grievance remains unresolved after exhausting our internal mechanisms.