---
title: "Support Teams"
space: "Handbook"
url: "https://frappe.io/handbook/teams"
updated: "2026-05-07"
---

  


1. L1 - to handle all the functional queries related to Frappe Framework, HR, ERPNext, and all the general queries related to our services. We have a dedicated team for L1.
2. L2 Framework - to handle bugs, feature requests, and change requests related to Frappe Framework. No dedicated team. The framework team assigns engineers on support in a round-robin fashion each week.
3. L2 ERPNext- No dedicated team. The ERPNext team assigns engineers on support in a round-robin fashion each week. We currently have 3 main groups under L2 ERPNext:


	* Accounts, Assets, Loan, Buying, Selling
	* Stock, Manufacturing
	* HRMS, Payroll
4. Frappe Cloud - to handle all FC-related issues.
5. DevOps - For DevOps support
6. India Compliance team - We have outsourced IC app support to Resilient Tech. Sagar Vora, Smit Vora, and Lakshit Jain from Resilient Tech are users in the support portal to handle these tickets.