Customer Renewal Manager
The Customer Renewal Manager is responsible for renewing large volumes of customer contracts. This position will focus on achieving a high level of customer renewal & retention through on-time contract renewals for the assigned ‘book of business’ i.e portfolio of customers.
The portfolio of customers will predominantly be from one geographic region however may also include more based on business requirements. We are seeking eager, enthusiastic talent who can quickly ramp up on our product offerings, customer engagement model and renewal processes. Internally, the CRM will work closely with the Sales team and with Delivery, Finance and Legal on need basis.
What you will be working on:
- Defining and implementing a playbook for renewal engagement and interface with the customers for timely renewal of the contracts to achieve the required renewal revenue.
- Negotiate and execute renewal contracts (in partnership with sales, customer success, finance and legal) that align to customer goals
- Prepare and send renewal commercial offers to the customers as per the defined pricing guidelines.
- Collaborate with the Finance and account team for certain specific customer segments for the renewal of contracts.
- Prepare, maintain and report an accurate rolling 90-day forecast of renewals for your territory / assigned book of business.
- Update and maintain accurate customer related information
- Provide status updates to the respective sales team members on renewal opportunities
- Share the contract renewal related data, information and insights with the customers in a structured manner based on the renewal calendar.
- Update and maintain important customer data such as platform adoption, consumption, growth, etc., for incorporation into the renewal process.
- Discover and identify upsell/cross-sell opportunities and potential for long term contracts to maximize customer growth.
What are we looking for:
- 8+ Years in Account and Relationship Management roles
- Cloud/ SaaS Experience is a must
- Graduate/MBA with over 8+ years’ experience driving account management relationships
- Must have experience in renewal revenue and renewal rate ,On-time renewals & Revenue expansion
- Forecasting accuracy with respect to renewal revenue
Working at Frappe
Frappe primarily works on creating open source software frameworks and applications. Our flagship product, ERPNext, is loved by thousands of people worldwide. We were established in 2008 and have a great reputation for building great products. We believe in creating the best products in the world and forging our own path doing it.
The work timings are flexible so you don't have to be. Work from anywhere at any time. We don't track hours, we track delivery. We encourage you to read more about the company vision and our values.