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Frappe CRM is a simple, affordable, open-source CRM tool designed for modern sales teams with unlimited users. Frappe CRM is crafted for providing a great user experience, packed with features for core CRM activities helping you build strong customer relationships while keeping things clean and organised.
Capture every lead effortlessly
Imagine the frustration of chasing leads across countless channels. Emails pile up, website forms go unanswered, and social media inquiries get lost in the chaos. Spreadsheets quickly become a mess, hindering your ability to manage and nurture leads effectively.
Frappe CRM puts an end to this lead chase! It helps you capture all your leads from various sources like emails, chats and web forms in one single queue.
Having all your leads in once place will help you organise your sales efforts, do quick pipeline reviews and never miss a follow-up so your sales team can focus on what truly matters: turning those leads into happy customers.
Nurture your deals to closure
Here's the common challenge most teams face during the deal nurturing process — tracking deals, prioritising efforts, and managing the information overload.
Frappe CRM helps you consolidate all your deal information in one central location, giving your sales team a clear view of each opportunity. You can send personalised emails to prospects, capture notes to record their unique needs, and create automated follow-up tasks to ensure no detail falls through the cracks.
You can also easily visualise your sales pipeline with clear deal stages allowing you to prioritise the right deals at the right time. Plus, collaborate with your teammates through comment threads, ensuring everyone stays aligned and informed.
Never miss a call detail
Calls add a personal touch that emails and texts simply can't replicate. But managing calls can quickly turn chaotic. Have you ever forgotten key details from a call or lost those scribbled notes you took?
Frappe CRM solves this. Make calls directly within the CRM, eliminating the need to switch between platforms. Record important conversations for future reference and link detailed notes directly to recordings, ensuring every detail is captured and easily accessible.
This keeps your sales conversations smooth and simple so you can focus on building relationships and closing deals, not managing lost information.
Ditch emails, WhatsApp your leads!
Today, most people prefer the convenience of WhatsApp. However, managing WhatsApp conversations can be a hassle. Switching between apps, searching for information, and manually logging chats eats up valuable time.
Frappe CRM solves this by bringing your WhatsApp communication directly into your CRM. Chat directly with leads through a user-friendly interface, send images and videos, and stay connected with real-time notifications.
This helps you connect with your customers and leads on their preferred platform, thereby building rapport and increasing efficiency.
Maintain excellent sales hygiene
What separates good sales teams from great ones? Sales hygiene – the organised, efficient management of your sales operations. Frappe CRM helps you achieve just that.
With automated lead and deal assignment based on region, size, or source, you can ensure the right sales rep is assigned every time. Frappe CRM also helps you set Service Level Agreements (SLAs) that guarantee lightning-fast first replies, letting leads know you value their time thereby building trust with potential customers.
In-app notifications keep you informed about comments, mentions, and even WhatsApp messages so that you never miss an update. Furthermore, custom views of your leads and deals created by filters and sorts help you cut down the noise, and focus on what matters the most in your sales pipeline.
Customize as per your needs
Finally, are you tired of feeling like you're using a one-size-fits-all CRM? Unlike many closed-source applications that make customisation a challenge, Frappe CRM being 100% open source, gives you the freedom to customise the platform to perfectly match your sales process.
Capture every business-specific detail with custom fields, not generic forms. Build unique workflows with custom actions and scripts. Need to bulk edit? Custom list view actions make it easy.
Frappe CRM empowers you to take complete control of your CRM so that you don’t have to rely on vendors for customisations. This flexibility ensures your CRM works for you, not the other way around.
The Story of CRM
It was a usual day in the office. The framework team was discussing how to revamp the UI using Frappe UI – a component library built using the Vue.js framework. I was excited to work with Vue.js, but we had to pause the UI revamp project because Frappe UI lacked components at that time. Coincidentally, the sales team was frustrated with the CRM module in ERPNext due to the lack of features and wanted a separate app that focused on the sales process.
Having worked on MS Dynamics CRM previously, I understood CRM systems. Being part of the Framework team since the start, I was well-versed with the Frappe framework and wanted to work on something I could personally connect with. That's when I decided to build Frappe CRM from scratch and while doing so add enough components to Frappe UI to make it ready for the framework's UI revamp eventually. It was as if all the pieces of the puzzle fell into place, and that's how Frappe CRM started.
- Shariq Ansari, Product Engineer
Take it from our users
"Hands down, one of the best features of Frappe CRM is its WhatsApp integration. It's a total game-changer for keeping in touch with our clients. The UI? Super clean and straightforward, making it a breeze to navigate. But what really stands out is how easy it is to customize. We've tailored it to fit our workflow like a glove. Frappe CRM? It just works."
Nilay Patel
Vulcan Group
"Overall, Frappe CRM seems like a good option for businesses that are looking for an easy-to-use CRM solution. This CRM provides centralised customer information, improved communication within team members to take follow-ups, etc."
Aniket Bapat
Chandorkar Technologies OPC Pvt. Ltd.
Ready to close deals effectively?
